Shipping and Returns
We've got your delivery covered
Our Shipping Information to keep you on track
SHIPPING AND DUTY
| Australia Skynet International Tracked Delivery | 8/10 Estimated delivery | FREE |
| How do I track this order? | https://www.skynetworldwide.com/services/track-and-trace/ | |
| Australia Skynet International Express Delivery | Delivery within 2-4 postage days | $17.00 |
| How do I track this order? | https://www.skynetworldwide.com/services/track-and-trace/ | |
| Duty | Custom charges can vary | On most products imported into Australia, customs duty is 5% of the value of the goods converted to Australian dollars, but this is dependent on the type of goods. |
| More Information | Click on the link for more information | https://motelrocks.zendesk.com/hc/en-us/categories/200267351-Delivery |
RETURNS
| In the unlikely event that you're not happy with your purchase, you can simply return the items to us within 14 days of the date of dispatch, in its original, brand new and saleable condition, with all labels and tags attached for a refund. We have now improved our return process to make it super easy for our customers and to offer the best return prices via the worldwide brand Rebound. |
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| START YOUR RETURN HERE | ||
| How much will it cost? | We offer two return services | $24.00 $23.40 |
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Returns Instructions |
1. Click our return portal here: https://motelrocks.intelligentreturns.net/main/landing 2. Enter your order number and email address OR telephone number. Please enter everything exactly as it appears on your order confirmation. 3. Choose which item(s) you are wanting to return and why. 4. Then confirm your personal details are correct. 5. Choose the shipping service you would like your order to be return with. 6. Select your preferred payment method and then enter your account details. 7. Once confirm please print your postage label and stick to the front of your parcel. 8. Then take your parcel to your nearest drop-off point. |
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HELP |
If you experience any problems processing your return order, please email our customer care team at help@motelrocks.com | |
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More information |
VISIT THE HELP CENTRE https://motelrocks.zendesk.com/hc/en-us | |