Shipping and Returns

We've got your delivery covered

Our Shipping Information to keep you on track

SHIPPING AND DUTY

Australia Skynet International Tracked Delivery 8/10 Estimated delivery FREE
  How do I track this order? https://www.skynetworldwide.com/services/track-and-trace/
Australia Skynet International Express Delivery Delivery within 2-4 postage days $17.00
  How do I track this order? https://www.skynetworldwide.com/services/track-and-trace/
Duty Custom charges can vary On most products imported into Australia, customs duty is 5% of the value of the goods converted to Australian dollars, but this is dependent on the type of goods.
More Information Click on the link for more information https://motelrocks.zendesk.com/hc/en-us/categories/200267351-Delivery

RETURNS

In the unlikely event that you're not happy with your purchase, you can simply return the items to us within 14 days of the date of dispatch, in its original, brand new and saleable condition, with all labels and tags attached for a refund.

We have now improved our return process to make it super easy for our customers and to offer the best return prices via the worldwide brand Rebound.
 
START YOUR RETURN HERE
 
How much will it cost? We offer two return services $24.00
$23.40

Returns Instructions

1. Click our return portal here: https://motelrocks.intelligentreturns.net/main/landing
2. Enter your order number and email address OR telephone number. Please enter everything exactly as it appears on your order confirmation.
3. Choose which item(s) you are wanting to return and why.
4. Then confirm your personal details are correct.
5. Choose the shipping service you would like your order to be return with.
6. Select your preferred payment method and then enter your account details.
7. Once confirm please print your postage label and stick to the front of your parcel.
8. Then take your parcel to your nearest drop-off point.
 

HELP

If you experience any problems processing your return order, please email our customer care team at help@motelrocks.com  

More information

VISIT THE HELP CENTRE https://motelrocks.zendesk.com/hc/en-us